[{"id":1,"question":"The student can not see their books on the portal","answer":"This is likely because they have not paid the minimum amount for that semesters."},{"id":2,"question":"The student has not received access to the portal via email","answer":"
  1. 1. They should check their spam folder
    2. Confirm if the email they provided is correct<\/li><\/ol>"},{"id":3,"question":"The student cannot log into the portal","answer":"1. On the portal, navigate to Settings > Student Management > Student Credentials
    2. Search for the student by their student number
    3. Take note of their password and try to log in with their credentials
    4. If successful, give the student the correct password
    5. If unsuccessful, escalate to IT"},{"id":4,"question":"The student cannot access the recorded classes","answer":"1. Ask if they are using the correct student email and password
    2. Confirm their credentials in the portal by going to settings > student management > student credentials"},{"id":5,"question":"How do I register for exams?","answer":"1. Navigate to the \"Exams\" section for the portal and select \"Exam Registration\"
    2. Press the \"Add Subjects\" button and select up to <\/b>four subjects
    3. Press the \"Register for Exams\" button

    Note: <\/b>If it is the student's first time registering for exams, when they navigate to \"Exam Registration\", they will be met by a few disclaimers that they will have to agree to<\/div>"},{"id":6,"question":"How can I register for an overload?","answer":"Navigate to the \"Exams\" section on the portal and select \"Exam Registration\"
    1. If not done already, register for the four subjects for that semester
    2. Once registered, you can press the \"Add Overload Subjects\" button and select one<\/b> subject
    3. After selection, you can press the \"Apply for Overload\" button and fill in the form"}]